Customer Success Skills Transfer Sheet

If you've looked at a Customer Success job and felt like you don't qualify because you don't have transferrable skills, this resource will change that!

I've spoken to people from health care, education, hospitality, retail, and many other industries that are looking to move to Customer Success but they struggle to make their skills stand out. My approach: Find out what the role is looking for and then find the skills you have to tell the right story. If you don't have the skills, how can we bridge the gap?

For many of you, it's not that you don't have the skills, it's that telling the story that enhances your experience is difficult to do. But not anymore ;)

I put together this CS Skills Transfer Sheet to help you stand out! This transfer sheet includes:

• 15 Examples of how to match real CS job responsibilities to the experience you have from fields like health care, sales, education, social work, and retail
• 25 resources to help you learn about the common Customer Success concepts (like adoption, retention, customer lifecycles, etc.)
• Your very own skills matching sheet for when you're ready to put into practice what you've learned
• BONUS: 150 Customer Success job responsibilities from over 20 real CS jobs
• BONUS: 100 Customer Success terms I've collected throughout my career in tech so you can track what you know and develop the areas you don't feel confident in

I also included a 5-minute video showing you how to use the CS Skills Transfer Sheet so you're not overwhelmed!

My goal is to get you to a place where you feel confident about your skills and how to speak to them in a way that helps you land this Customer Success job!

P.S., Check out how I've helped other people land CS jobs (click on the links to view videos):